Privacy Policy
Last updated: February 2026 | Alpha Exotic Tech LLC
1. Introduction & Company Identity
Alpha Exotic Tech LLC
("we," "our," or "us") is a legally registered Limited Liability Company in the United States, operating as a B2B software development and technology consulting company. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit alphaexotictech.com or use our services.
By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
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Identity & Contact Data:
Name, email address, phone number, company name, job title.
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Project & Service Data:
Requirements, specifications, files, and other project-related information you share.
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Payment Data:
Billing address, payment method details (processed and stored by Stripe — we never store card numbers).
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Account Data:
Username, password (hashed), account preferences, support ticket history.
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Usage & Technical Data:
IP address, browser type, device identifiers, pages visited, session duration.
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Communications:
Emails, support ticket messages, and chat records when you contact us.
3. How We Use Your Information
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Service Delivery:
To provide, manage, and improve our software development and technology services.
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Order Processing:
To process payments, issue invoices, and fulfill purchased packages.
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Customer Support:
To respond to inquiries, resolve issues, and manage support tickets.
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Security & Fraud Prevention:
To detect, investigate, and prevent fraudulent or illegal activity.
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Legal Compliance:
To comply with applicable laws, regulations, and legal processes.
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Dispute Resolution:
To document transactions and communications for payment disputes or chargebacks.
4. Information Sharing & Disclosure
We do
not
sell, rent, or trade your personal information to third parties for marketing purposes.
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Payment Processing (Stripe):
All payments processed by Stripe, Inc. Card details transmitted directly to Stripe. We never store full card numbers.
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Service Providers:
Trusted vendors under strict data processing agreements.
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Customer Chat (Crisp):
Live chat powered by Crisp Software.
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Legal Requirements:
Disclosed when required by law or court order.
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Dispute Evidence:
Records shared with payment processors to resolve chargebacks.
5. Data Retention
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Account data:
Duration of account plus 3 years after closure.
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Transaction records:
7 years (financial record-keeping requirements).
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Support communications:
3 years.
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Usage/analytics data:
2 years in anonymized form.
6. Data Security
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TLS/SSL encryption for all data in transit
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AES-256 encryption for sensitive data at rest
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Role-based access controls
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PCI-DSS compliant payment processing via Stripe
7. Your Rights
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Access:
Request a copy of personal data we hold.
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Correction:
Request correction of inaccurate data.
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Deletion:
Request deletion (subject to legal obligations).
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Portability:
Request your data in a machine-readable format.
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Opt-Out of Sale:
We do not sell personal data.
8. Cookies & Tracking Technologies
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Essential Cookies:
Required for the website and login to function.
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Analytics Cookies:
Anonymized site usage analytics.
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Live Chat Cookies:
Set by Crisp live chat.
9. Children's Privacy
Our services are directed exclusively to businesses (B2B) and individuals 18+. We do not knowingly collect data from children under 13.
10. Contact Us
Terms of Service
Last updated: February 2026 | Alpha Exotic Tech LLC
1. Acceptance of Terms
By accessing or using any services provided by
Alpha Exotic Tech LLC
, you agree to be bound by these Terms of Service. These Terms apply to all visitors, users, and customers.
2. About Our Business
Alpha Exotic Tech LLC
is a legally registered LLC in the United States providing B2B software development and technology consulting. Our services include:
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Custom web and mobile application development
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SaaS platform architecture and development
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Enterprise software solutions
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UI/UX design and prototyping
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Technical consulting and strategy
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Digital marketplace products (themes, plugins, templates, UI kits)
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Subscription-based access tiers and ongoing technical support
We do
not
provide financial services, insurance, pharmaceutical products, gambling services, adult content, or any other restricted or regulated services. All services are legitimate B2B technology services delivered digitally.
3. Payment Terms
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All online payments processed securely by
Stripe, Inc.
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Your statement will show a charge from
ALPHA EXOTIC TECH LLC
-
We accept Visa, Mastercard, American Express, and Discover
-
Card details never stored on our servers — handled by Stripe's PCI-DSS infrastructure
Chargebacks & Disputes:
Contact us at
contact@alphaexotictech.com
or +1 (360) 300-2636 before initiating any chargeback or dispute.
4. Digital Products & Marketplace
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All marketplace items are digital goods delivered by immediate download link upon payment
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Refunds not available once a download link has been accessed
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You receive a license to use the product — resale or redistribution is prohibited
5. Subscription Services
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Billed on a recurring basis (monthly or annually) via Stripe
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Cancel at any time before the next billing cycle
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No refunds for partial billing periods
6. Service Delivery
We are a 100% digital company. All services and products are delivered electronically. No physical goods are sold or shipped.
7. Intellectual Property
Upon full payment, clients receive full ownership of custom-developed work. The Company retains ownership of pre-existing proprietary tools, frameworks, and methodologies.
8. Governing Law
These Terms are governed by the laws of the
State of Washington, United States
. Disputes shall be resolved through binding arbitration in Washington State.
9. Contact Information
Refund & Cancellation Policy
Last updated: January 2026 | Alpha Exotic Tech LLC
Alpha Exotic Tech LLC
is a registered U.S. B2B technology company. We provide custom software development, SaaS platforms, subscriptions, and digital marketplace products. Contact us at
contact@alphaexotictech.com
or
+1 (360) 300-2636
for any billing concerns before initiating a dispute.
Service Orders & Custom Development
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Cancellation requests within 24 hours of placing an order qualify for a full refund
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Once work has commenced, fees apply based on work completed
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For projects in progress: billed for hours worked plus 15% administrative fee
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Completed milestones are non-refundable
Subscription Services
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Monthly subscriptions cancellable anytime before the next billing cycle
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Annual subscriptions: pro-rated refund for unused months minus 20% early termination fee
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No refunds for partial month usage
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All subscription benefits cease immediately upon cancellation
Marketplace Purchases (Digital Products)
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Digital products (themes, plugins, templates) are non-refundable once downloaded
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Technical issue refund requests must be submitted within 14 days of purchase
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License keys are revoked upon refund approval
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Chargebacks without prior refund request may result in account suspension
How to Request a Refund
Step 1:
Contact support at
contact@alphaexotictech.com
with your order details and reason.
Step 2:
Our team will review within 2–3 business days.
Step 3:
If approved, refund processed within 5–10 business days to original payment method.
Non-Refundable Items
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Rush or expedited service fees
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Third-party software licenses purchased on your behalf
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Domain registration and renewal fees
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Consultation and discovery sessions already conducted
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Training sessions already delivered
Refund Exceptions
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Service not delivered as described in the contract
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Significant delays (over 30 days) caused by Alpha Exotic Tech
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Critical bugs that cannot be resolved within reasonable timeframe
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Duplicate charges or billing errors
Important:
All refund requests must include your order number and reason. Refunds are processed to the original payment method only. We reserve the right to deny requests that don't meet policy criteria.
Contact Us
Pricing Packages
Alpha Exotic Tech LLC | Custom Software Development & SaaS Platforms
Alpha Exotic Tech LLC
offers transparent, results-driven pricing for enterprise software development. All payments processed securely by
Stripe, Inc.
Payment Information
-
All payments processed securely by
Stripe, Inc.
-
Statement descriptor:
ALPHA EXOTIC TECH LLC
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We accept Visa, Mastercard, American Express, and Discover
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SSL encrypted checkout — PCI-DSS compliant
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No hidden fees
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Milestone-based payment plans available for larger projects
Service Packages
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Starter Package:
Entry-level web application or MVP development. Ideal for startups and small businesses.
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Business Package:
Full-featured web or mobile application with integrations, admin panels, and ongoing support.
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Enterprise Package:
Large-scale SaaS platforms, multi-tenant systems, and complex enterprise solutions.
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Custom Quote:
Tailored pricing for unique requirements and ongoing retainer engagements.
What's Included
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Requirements discovery and technical architecture
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Custom UI/UX design and responsive development
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Full-stack development and API integrations
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Testing, QA, and security review
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Deployment and go-live support
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Source code ownership upon full payment
FAQ
What payment methods do you accept?
Visa, Mastercard, American Express, and Discover via Stripe. All transactions are encrypted and PCI-DSS compliant.
Are there hidden fees?
No. All pricing is transparent and discussed upfront.
Do you offer payment plans?
Yes. Milestone-based payment plans are available for larger projects.
Is there a refund policy?
Yes. See our
Refund & Cancellation Policy
.